2transform is a Wellington-based business consulting company providing services to both public and private sector organisations.

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We help you plan and implement transformational change to successfully execute your business strategy and optimise your service delivery operations, from your customer-facing (front-office) channels to your back-office (fulfilment) functions –

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• Putting services online and the customer at the centre of a digital service delivery model

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• Re-designing the customer journey, and the supporting business processes, for a digital way of working

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• Ensuring resource management and work prioritisation is driven by customer service commitments and service delivery targets (by getting the right work to the right people at the right time) to meet or exceed customer expectations and optimise the utilisation of your people 

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• Making it easy for knowledge workers to navigate systems and access information to deliver services and outcomes to your customers (human-centred design) using digital platforms and digital work management tools

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• Providing full visibility of the performance of people, teams, processes and services to enable you to manage effectively.

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We can help you improve, digitise or transform single processes or services, or lead the digital transformation and integration of your end-to-end customer service delivery operations.

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Our focus is on helping you identify the right things to do, before doing them right (better, faster, cheaper). 

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We are more management consultants than technology consultants, but much of the work we do (the business change we help you design and implement) involves the use of technology. We have sufficient knowledge of, and experience with, a broad range of technologies to help you identify the most appropriate technologies, and identify how to use them in the best way (integrated business and technology design), to meet your objectives and fit within your constraints. 

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2transform Consulting Limited was established in 2003 and is an approved supplier on the New Zealand All of Government Consulting Services Panel.