OUR SUCCESS
“Mike led a total transformation of our case management system, working as part of our change team. He led the work to ensure our future way of working aligned with the long-term business model Fairway needed to have in place in order to succeed in the changing dispute resolution market. Mike was instrumental in the success of this transformative process. His style and way of working are fantastic when you are under pressure to change and need to know the work being done is thorough, well grounded, and well executed.”
– Greg Pollock, CEO Fairway Resolutions
Testimonials
2transform was engaged to undertake a comprehensive business process review with a view to implementing a digital way of working for the regulatory functions at Wellington City Council.
Right from the beginning it was clear Mike had the rare skill and ability to break down our complex business processes into their component parts. His focus on the user journey, rather than just the internal process, allowed the business to change the way they thought of the process. To ask the ‘why’ then work to simplify, enhance and optimise. His ability to engage with both staff and our customers gave everyone confidence to embark on the journey of change. The methods Mike applied had many benefits, triggering a significantly new approach and fundamental change to how we undertook our business. The Digital Work Management approach that Mike introduced solutioned an automated, intelligent concept to ensuring the right work was with the right person at the right time.
Mike was integral in securing the funding from Council’s executive leadership team to undertake such a comprehensive piece of work which was ultimately intended to transform the way in which the Council undertook its business. His stakeholder management skills are second to none. Mike has a passion to improve and enhance whatever he touches and it was an absolute pleasure to work with a consummate professional and a top man to boot.
If you’re interested in a real investment in business transformation, I’d have no hesitation to recommend Mike to work with you to deliver real results.
- Mike Scott, GM Consenting and Compliance, Wellington City Council
"Mike Reid of 2transform has the techniques and tools to successfully deconstruct the complexities of an operation and carefully but quickly, reassemble them in a way that delivers benefit, significant transformational change and a better, more effective way of doing things.
Most large customer facing organisations suffer the same issues. Latency, a lack of visibility, siloed thinking and little control over their service and people. 2transform contributed significantly to the enduring business transformation that I lead across a large, traditionally conservative organisation with entrenched views and low risk tolerance.
Any organisation that means what it says when it comes to a desire for lasting transformational change would do well to talk to Mike at 2transform. Turn the rhetoric into reality and do it with someone who is clear, can make sense of vast amounts of information, can cut the story right and lift organisational understanding so that decision-makers are compelled to act.
If you seek a compelling no-nonsense business proposition that will stand the scrutiny and the test of time, 2transform should be your first contact."
- Bryre Patchell, GM Collections, Ministry of Justice
In 2013 the Ministry of Justice Collections transformation project was awarded the IPANZ Public Sector Excellence Award for best business transformation in Government. 2transform (subcontracting via Gen-i) was responsible for the business architecture, the integrated business and technology design, the development and modelling of the business logic for automated work prioritisation and distribution, and the oversight of the technology implementation to ensure it delivered the intended business design and outcomes.